SPOC Roles and Responsibilities

You are required to designate five SPOCs as part of your onboarding request, each covering a specific function. At least one contact must be provided per role. The same email ID may be used across multiple roles. All email IDs must belong to your organisation's registered domain.

Phone numbers are mandatory for all SPOCs to ensure smooth communication. You may provide more than one contact per role.

SPOC Role	Responsibilities	Portal Access
Implementation SPOC	Leads the AA implementation. Coordinates with TSPs for technical escalations.	--
Escalation SPOC	Manages escalations for issues arising on the AA ecosystem.	—
Support SPOC	Handles regular support queries related to AA operations.	sAAns & SahAAyak
AA Program SPOC	Oversees the AA program at the organisation. Also has access to Sahamati's Self-Service Portal to rotate secrets independently. Learn more about secret rotation and why it matters →	sAAns, SahAAyak & Self-Service Portal
Governance SPOC	Coordinates policy adherence and compliance requirements.	—

Access to sAAns, SahAAyak, and the Self-Service Portal is subject to completion of Sahamati Membership by the RE.